This page outlines all of Smith's Coffee Company policies which affect you and issues that you may have questions about. If you have question that is not answered here, then please email us at questions@roastedcoffee.co.uk
Index :
Delivery within the United Kingdom
We aim to dispatch all orders as soon as possible after receipt, this will normally be within 48 hours. If an item is not available we will inform you via email of the delay. Currently most items are sent by First Class mail, larger items however will be normally sent by courier. We reserve the right to select a different method of carriage at our discretion.
Postage Charges
Postage and packaging charges to addresses within the United Kingdom is charged at £5.00 for less than 5 items and 5 items and over the charge is £7.00. This applies to smaller items only, for larger items please contact us for a quotation.
For delivery to other countries please contact us for a postage quotation before placing your order.
Minimum Orders
Please note that there is a minumum order of £10.
Customer Support
Our customer support telephone number is
01442 234239 (standard call rate). Our staff are available from 9am -5pm GMT Monday - Friday. Answer phone service available at all other times.
Cancellation Rights and Guarantee
Smith's Coffee Company offers a 100% satisfaction cancellation right and guarantee, which means if you are not satisfied with any product that you purchase from our online store you can cancel your contract within seven working days,the seven working day cancellation period begins the day after the day the goods are received, for a full refund. All monies including the initial postage and packing charges will be refunded within thirty days of your cancellation.
Unwanted Goods
Should you wish to cancel your order please notify us as soon as possible. If the order has not yet been shipped we can simply cancel the order. However, if you are in receipt of your goods you the consumer must arrange for the return of the goods at your own costs. If the goods are not returned, Smith's Coffee Company will collect them, and deduct the direct cost incurred from the refund.
Complaints
Smith's Coffee Company believes that all goods supplied are of the highest quality and attempt to provide an excellent service at all times. However, should any goods or aspect of our service not meet your expectations please let us know by emailing customerservices@roastedcoffee.co.uk or by writing to:
Customer Services Department
Smith's Coffee Company
Arabica House
Ebberns Road
Apsley
Hemel Hempstead
Herts
HP3 9RD
We will acknowledge receipt of all complaints by return and endeavour to fully answer all queries within 5 working days. If your query cannot be answered fully in this time, we will contact you to advise a likely timescale for resolution.
'Your statutory rights are not affected by this document'
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